Adam Hawk
Technical Support & Security Specialist
CompTIA-certified — Making Technology Work for People
Adam Hawk is a people-first IT professional dedicated to helping users resolve complex connectivity, configuration, and security challenges with clarity and care. His work blends technical expertise with human connection—ensuring that technology serves people, not the other way around.
A People-First Approach to Technology
I’m a Technical Support and Security Specialist who helps people use technology with confidence.
Over more than a decade, I’ve guided users through complex connectivity, authentication, and SaaS-related challenges—always focusing on clarity, patience, and people-first service.
What started as troubleshooting for library systems has evolved into a mission: making technology more accessible, secure, and empowering for everyone.
Through ADHawk Technical Solutions, I continue that work by supporting individuals and small businesses with practical expertise in networking, IAM, and secure cloud environments.
My goal is simple: to make technology work for people—protecting access, empowering users, and keeping every connection running smoothly.
Certifications & Training
CompTIA-certified and trained through the ISG Cybersecurity Apprenticeship Program—building a solid foundation in IT support, networking, and security to help people use technology securely and confidently.
Career Journey
Getting Started
Campus Helpdesk & Academic Technology Support
Furman University & Gordon-Conwell Theological Seminary
- Assisted users with computer labs, classroom systems, and network access troubleshooting.
- Built communication and problem-solving skills that continue to guide my technical approach.
Building Professional Foundations
Technical Support Representative
EBSCO Information Services
- Strengthened troubleshooting and customer communication supporting global users.
- Resolved authentication, access, and configuration issues for library research systems.
- Collaborated with international teams to deliver consistent, high-quality service.
Expanding Global Collaboration
International Customer Account Specialist
EBSCO Information Services
- Partnered with libraries worldwide to deliver secure authentication workflows and tailored support.
- Worked across technical and product teams to maintain integrations and uptime.
- Built trusted relationships across regions through clear, proactive communication.
Delivering Independent Solutions
Founder / IT Consultant
ADHawk Technical Solutions
- Providing secure, connected technology solutions for individuals and small businesses.
- Consulting across software, hardware, and network solutions tailored to environments.
- Continuing professional development through CompTIA and ISG cybersecurity training.
Ready to Connect?
Whether you’re exploring secure access, improving support workflows, or rolling out SaaS—let’s talk.
Contact Me